Terms & Conditions
1. Making your Booking
To book a holiday with Skibug please call us, email or book online via our contact form. The group leader must be at least 18 years old. In making the booking the group leader confirms that he/she is authorised to make the booking for all the group members and also that the booking is made on the basis of these booking conditions. Payments can be made by card over the phone (in Euros only), PayPal, Bank Transfer or Cheque. We will only accept one payment transaction per group for deposits and one payment transaction per group for final payment.
A deposit of £100 per person or full payment if booking within ten weeks of departure, must be paid at the time of booking. We must receive the balance of the holiday cost not less than ten weeks prior to departure. This information is shown on the confirmation Invoice. If we do not receive all payment due (including any surcharge where applicable) in full and on time, we reserve the right to treat your booking as cancelled by you. In this case, the cancellation charges set out in Clause 6 below will be made payable. Any credit card payments for ski passes bought on arrival have an additional 3% service charge Debit cards are accepted and there is no charge for transactions by debit card. All monies that you pay to our authorised trustee or travel agent for your holiday with us will be held on our behalf until we issue our confirmation and Invoice.
3. Your Contract
A binding contract between us, Skibug Ltd, comes into existence once your deposit or full payment has been received and we despatch our Booking Confirmation Email and Invoice to you or your travel agent. English law governs this contract and all matters arising out of it. We both agree that any dispute, claim or other matter, which arises out of or in connection with this contract or your holiday will be dealt with by the Courts of England and Wales only. Changes to these booking conditions only apply if agreed by one of our directors in writing.
4. The Cost of your Holiday
Once you have paid your deposit to book your holiday, the price of your holiday is guaranteed against change, except for increases imposed by the UK or foreign government or additional security charges imposed after publication. However, we reserve the right to alter published prices prior to booking and also to withdraw from sale ski passes as necessitated by major currency changes. These items would then be purchased by you in resort. We reserve the right to correct errors in both advertised and confirmed prices. The cost of ski passes sold in resort could vary to allow for currency changes. Please note changes and errors occasionally occur. You must check the price of your chosen holiday at the time of booking.
5. Changes by You
Please inform us of errors or changes as soon as possible; errors will be corrected & changes made if possible. An amendment fee of £30 per booking is payable together with any costs or charges incurred or imposed by any of our suppliers. If any member of your group is prevented from travelling, that person may be able to transfer their place to someone else (introduced by you) providing we are notified not less than two weeks prior to departure. Where a transfer to a person of your choice can be made, all costs and charges incurred by us/or incurred by any of our suppliers as a result together with an amendment fee of £30 must be paid before the transfer can be effected.
6. Cancellation by You
Should you or any member of your group need to cancel your chosen holiday once it has been confirmed, the group leader must immediately advise us in writing. Your notice of cancellation will only be effective when we have received it in writing at our office. The following charges apply: before 10
weeks prior to departure - deposit only; 10-6 weeks before departure - 40% of the total price; 6-5 weeks by the person(s) cancelling the holiday: insurance premiums, amendment charges, lift passes & ski/board lessons before departure 50% of the total price; 5-3 weeks’ notice 75% of the total price; less than 3 weeks’ notice 100% of the total price. The single room supplement will be charged if a cancellation results in a single room.
We consider adequate travel insurance to be essential. It is advisable that all guests take out holiday insurance . Please read your policy details carefully. It is your responsibility to ensure that the insurance cover that you purchase is adequate for your particular needs. We do not check your insurance policies.
8. Changes and Cancellation by Us
We must reserve the right to change or even cancel your holiday. Our holidays are planned long in advance and sometimes the ability of our suppliers to deliver changes. A significant change is defined as a change made before departure date, for example a move to lower official classification of accommodation. All other changes are treated as minor. As soon as possible, for a significant change or cancellation we will offer these options if there is sufficient time:
a) accepting the changed arrangements
b) changing to a different holiday with a refund or paying extra price difference
c) cancelling with full refund for all monies paid to us
The above options are not available for minor changes. In all cases our liability for significant changes and cancellation is limited to the above. We cannot pay expenses, costs or losses incurred by you as a result of a change or cancellation. Very rarely, we may be forced by ‘force majeure’ (see Clause 9) to change or terminate your holiday after departure but before the scheduled end of your time away. This is extremely unlikely but if this situation does occur, we regret we will be unable to make any refunds (unless we obtain refunds from suppliers), pay you any compensation or meet any costs or expenses that you incur as a result.
9. Force Majeure
We regret we cannot accept any liability or pay any compensation where the performance or prompt performance of our contractual obligations is prevented or affected by ‘force majeure’. In these Booking Conditions, ‘force majeure’ means any event, which we or the supplier of the service(s) in question could not, even with all due care, foresee or avoid. Such events may include war or threat of war, riot, civil strife, terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, fire and all similar events outside of our control.
10. Our Liability to You
(1) Subject to these booking conditions, we accept responsibility should any member of your party suffer death, personal injury, illness, loss or damage as a result of any failure to perform or improper performance of any part of our contract with you by any of our employees, agents, suppliers or sub-contractors (providing they were at the time carrying out work authorised by us) except in the following situations. We will not be liable where any failure to perform or improper performance of the whole or any part of our contract was due to: - (a) the act(s) and/or omission(s) of the person(s) affected or (b) those of a third party not connected with the provision of your holiday and which were unforeseeable or unavoidable or (c) an event which either ourselves or the supplier of the service(s) in question could not have foresee nor avoided even with due care.
(2) We limit the maximum amount we have to pay you for any and all claims or parts of claims, which do not involve personal injury, illness or death. Except where loss of and/or damage to luggage or personal possessions is concerned or a lower limitation of liability applies to your claim, the maximum amount we will have to pay you for such non personal injury claims if we are found liable to you on any basis is twice the price (excluding insurance premiums and amendment charges) paid by or on behalf of the person(s) affected in total. This maximum amount will only be payable where everything has gone wrong and you have not received any benefit at all from your holiday.
(3) It is a condition of acceptance of liability set out in Clause 10 (1) of these Booking Conditions that you notify us of any claim you and/or any member(s) of your party has in accordance with Clause 11 ‘Complaints and Problems’. Any person(s) to whom any payment is made (and their parent or guardian if that person is under 18 years of age) must also assign to ourselves or our insurers any rights they may have to pursue any third party in connection with the claim. You must provide our insurers and ourselves with all the assistance we may reasonably require.
(4) This Clause 10 is intended to set out our obligations to you as a tour operator in the light of the Package Travel Package Holidays and Package Tour Regulations 1992. Please note we regret we cannot make any payment to you or any member of your party if the person concerned is not entitled to one from us under these Regulations.
(5) In all cases, our liabilities of air, sea, rail and road carriers and hotelkeepers are limited as if we were carriers/hotel keepers within the applicable international conventions. For all claims which result from international carriage, compensation can only be paid in those situations where the carrier would be obliged to pay compensation under the relevant international convention were a claim made against the carrier in that particular situation
11. Complaints and Problems
In the unlikely event that you have any reason to complain or experience any problems with your holiday whilst away you must immediately inform our representative and the supplier of the service(s) in question. Any verbal notification must be put in writing and given to our representative and the supplier as soon as possible. Until we know about a problem or complaint, we cannot begin to resolve it. Most problems can be dealt with quickly. If you remain dissatisfied, however, you must write to us within 28 days of your return to the UK giving your Booking Reference and full details of your complaint. We regret we cannot accept any liability in relation to any complaint or claim which is not notified entirely in accordance with this clause.
When you book with us, you accept responsibility for any damage or loss caused by you or any member of your group. Proper payment for any such damage or loss must be made at the time direct to Skibug or a manager or other supplier. If you fail to do so you must indemnify us against any claims (including legal costs) subsequently made against us as a result of your actions. We expect all clients to have considerations for other people. If, in our opinion or in the opinion of any other person in authority, you or any member of your group behaves in such a way as to cause or be likely to cause danger, annoyance or distress to any other third party or damage to property, we are entitled, without prior notice, to terminate the holiday of the person(s) concerned. In this situation the person(s) concerned will be required to leave their accommodation or other services. We have no further responsibility towards such person(s) including any return travel arrangements. No refunds will be made and we will not pay any expenses or costs incurred as a result of the termination.
13. Conditions of Suppliers
Many of the services which make up your holiday are provided by independent suppliers. Those suppliers provide these services in accordance with their own terms and conditions. Some of these terms and conditions may limit or exclude the supplier’s liability to you, usually in accordance with applicable International Conventions. Copies of relevant parts of these terms and conditions are available upon request from us or the supplier concerned.
14. Special Requests and Medical Problems
If you have any special request you must advise us at the time of booking and clearly note it on your Booking Form. Although we will endeavour to pass any reasonable requests onto the relevant supplier we regret we cannot guarantee any request will be met. Failure to meet any special request will not be a breach of contract on our part. We regret we cannot accept any conditional bookings, i.e. any booking which is specified to be conditional on the fulfilment of a particular request. All such booking will be treated as ‘standard’ bookings subject to the above provisions on special requests. If you or any member of your group has a medical problem or disability which may affect your holiday, please advise us before you confirm your booking so that we can advise as to the suitability of the chosen arrangements. In any event, you must give us full details in writing at the time of booking. If we feel unable to properly accommodate the particular needs of the person concerned, we reserve the right to decline/cancel their reservation.
15. Transfer Service
Skibug does not provide flights. To ensure our free transfers are available please pay strict attention to the following conditions.
To ensure our free transfers are available on saturdays, please book your arrival day flights to arrive no later than 2pm (our coach leaves GVA at 3pm) and your departure day flights to depart early afternoon (no earlier than 1.30pm and ideally before 3pm) to/from Geneva. Transfers from/to Aime or Landry train stations are complimentary on arrival/departure days. Train departures need to be made from Bourg St Maurice for Eurostar to London..
Our coach or minibuses on the day of arrival are not available before 1pm so if you book an early arrival you will have to wait. The coach will depart Geneva airport at 3pm without exception. The coach on the day of departure will depart resort between 7am and 8am so if you book a late afternoon flight you will have to wait at the airport. We are not able to provide free transfers for flights arriving after 2pm (for coach transfers or 4pm for minibus transfers) or departing before 1.30pm.
Our free minibus transfers are based upon 8 sharing unless otherwise agreed, minibuses will be allocated to your group accordingly however when there are less than 8 in one minibus we may ask you to share with other guests and we will ensure any wait times will be kept to a minimum.
To ensure our free transfers are available on sundays, please book your arrival day flights to arrive in the afternoon (no later than 4pm and ideally after 1pm) and your departure day flights to depart early afternoon (no earlier than 1pm and ideally before 3pm) to/from either Chambery or Geneva. Transfers from/to Bourg St Maurice or Moutiers for the train stations are complimentary on arrival/departure days.
Minibuses on the day of arrival are not available before 1pm so if you book an early arrival you will have to wait. Minibuses on the day of departure will depart your chalet between 8am and 9am so if you book flight departing later than 3pm, you will have to wait at the airport. We are not able to provide free transfers for flights arriving after 4pm or departing before 1pm. Free transfers are based upon 8 sharing a minibus unless otherwise agreed, minibuses will be allocated to your group accordingly however when there are less than 8 in one minibus we may ask you to share with other guests and we will ensure any wait times will be kept to a minimum.
Transfers from/to Bourg St Maurice, Aime, Landry or Moutiers for the train stations are complimentary on arrival/departure days only (charges apply on other days). Early arrivals by train or self-drive only for an extra day's skiing can be accommodated, please ask for further details (conditions apply). There is no extra discount for self-drive. The chalets are not accessible until 16.00. Baby car seats and booster seats will be arranged for children and infants FREE of charge. Complimentary transfers are not available under any other conditions and it is your responsibility that all your group members are aware of these conditions.
For delayed flights, the maximum we can wait is up to one hour after the scheduled arrival time (or no later than 6pm) in order to comply with driver hours regulations. If your flight is delayed by more than this we will endeavour to arrange an alternative. You will have to pay for this initially (a one way transfer is £350 per minibus) but you will normally be able to reclaim this on your travel insurance.