FAQs

Whats included in the price?
  • FREE Airport Transfers *conditions apply, see below
  • Canapés & aperitifs on your first & last nights (Every night at Chalet Eagles Nest)
  • Hearty breakfasts with hot option each morning ( excluding chalet host day off),
  • Afternoon tea with freshly baked cakes or other tempting goodies for each day of your stay
  • Delicious 3 course dinner with carefully selected bottled wine each night (excluding chalet host day off)
  • Optional shuttle service to lessons or to the slopes in the morning on 5 days (depending on resort, subject to availability of minibus on weekends due to airport transfers)
  • Fresh clean towels and all bed linen
  • Responsible, mature & experienced chalet hosts
  • Daily cleaning of your rooms and bathrooms
  • Local Tourist Tax
Whats not included in the price?
  • Lunch
  • Ski School
  • Lift Pass
  • Equipment Hire
  • Childcare
  • Activities
  • Travel Insurance ( although Skibug guests can arrange this through skiclubinsurance.co.uk with 10% discount, just quote the code SKBG10
  • Travel to France
How can we qualify for free airport transfers? Can we be collected at any time?
To ensure our free transfers are available, please book your arrival day flights to arrive in the afternoon (between 2pm and 5pm) and your departure day flights to depart early afternoon (between 1pm and 3pm) from either Chambery or Geneva. Minibuses on the day of arrival are not available before 2pm so if you book an early arrival you will have to wait. Minibuses on the day of departure will depart no later than 9.00am so if you book flight departing later than 2pm, you will have to wait at the airport.
Free transfers are based upon 8 sharing a minibus unless otherwise agreed, minibuses will be allocated to your group accordingly.
When there are less than 8 in one minibus we may ask you to share with other guests and we will ensure any wait times will be kept to a minimum.
Transfers from/to Bourg St Maurice/Aime/Landry/Moutiers for the train stations are complimentary on arrival/departure days only (charges apply on other days) .
Early arrivals by train or self-drive ONLY for an extra day´s skiing can be accommodated, please ask for further details (conditions apply).
Baby car seats and booster seats will be arranged for children and infants. The chalets are not accessible until 4pm.
Free transfers are not available under any other conditions and it is the Group Leader´s responsibility that all your group members are aware of these conditions.
We want to travel overnight. Can we arrive at any time?
Please be aware that the chalet will be available for your use from 4pm on arrival day.
By prior arrangement, we are happy to provide you with a room after 9am in which to store your luggage, refresh and get changed for an extra day’s skiing should you be arriving early (depending on availability).
We would like to advise you that occasionally on changeover days there could be some overlap of incoming and outgoing guests.
Should you choose this option it is important to note that you are expected to ski all day (hence the reason for travelling overnight) and your chalet will not be accessible until 4pm to allow for thorough cleaning.
How do your shuttle buses work? Can I be collected at any time?
Our shuttle service must be arranged directly with your Chalet Hosts and is only available on 5 days (Not available in Tignes).
On Saturdays or Sundays when the minibuses may be out of resort doing airport transfers we can not guarantee the shuttle service will be available.
We offer a service to take you and your children to the slopes and ski school meeting point in the mornings from 08.45 to approx. 09.45 and will ensure everyone gets to their respective meeting points on time.
How do I pay my Deposit or my Balance?
Payments can be made by bank transfer. Please contact us for our bank details. Please use your name as a reference.
Alternatively, payments can be made by cheque.
Cheques MUST be made payable to SKIBUG LTD and posted to our address in the U.K.
Skibug Limited
West Ashby House,
Church Lane,
West Ashby,
LN9 5PU
How do I pay for Lift Passes?
We collect your Lift Pases in advance so you don´t have to queue up yourselves and they are ready for your first morning skiing. We aim to have your passes with you on arrival night or at the breakfast table on your first morning.
Payment for lift passes is taken on arrival night or soon after. We accept Visa, Mastercard, Maestro or Euros cash. There is a 3% charge for credit cards (no charge for debit cards).
How do I pay for Ski School?
If you have not pre-booked and paid for lessons direct with our preferred ski school payment for lessons booked through us are taken by the ski school on or before the first lesson.

 

We´re staying at Christmas/New Year, what extras do you provide to make our stay special?
We make a special fuss of you and your friends and family during these weeks, starting with decorations to make the chalet sparkle at Christmas time.
Dinner is traditional Christmas fayre with Roast Turkey with all the trimmings and Christmas Pud for dessert, crackers and of course a glass of fizz or two. Breakfasts feature Bucks Fizz and Scrambled eggs with Smoked Salmon or Eggs Benedict.
New Years Eve in a ski  resort can be fantastic, in La Plagne and Tignes there are  huge outdoor parties to bring in the New Year with DJ´s and other attractions and of course the all important late night bars.

I am vegetarian/vegan/wheat free/dairy free/allergic to certain other foods. Can you cater for me?
We are happy to cater for all kinds of diets; vegetarian, vegan, gluten-free, dairy-free etc. just let us know your requirements in advance on the Booking Form.
If you have any food allergies, intolerances or dislikes, let us know as soon as possible so we can plan a lovely menu for you to avoid disappointment.
It can be very difficult for our Chalet Hosts to adapt their menu on the spot if we have not had any prior warning of any allergies, intolrances or dislikes. NB: See below regarding severe nut allergies.
I have a severe nut allergy, can you guarantee a nut free chalet?
We are committed to ensuring the safety of guests who have allergies. We provide a nut free menu but we cannot guarantee that the products stored in our kitchens will not contain traces of nuts (at factory source level).
It is your responsibility whilst in our chalets to ensure the person affected does not consume products which may contain nuts or traces of nuts.
Our Chalet Hosts will identify the products that contain nuts or traces of nuts to you. Some items such as cereals will not be removed so as not to compromise the experience of other guests.
Is there WIFI Internet access in the chalet?
We endeavour to provide free WIFI in all or chalets however it is important to note that on occasion this service may be disrupted for reasons outside of our control.