sitting comfortably? these are our booking conditions

1. Making your Booking

To book a holiday with skibug please call us and provide the relevant details, or we can send you a booking form for you to sign and return to us. The group leader must be at least 18 years old. In making the booking the group leader confirms that he/she is authorised to make the booking for all the group members and also that the booking is made on the basis of these booking conditions. The completed and signed Booking Form must then be sent to us together with the payments referred to in Clause 2 below. Payments can be made over the telephone if you like. We will only accept one payment transaction per group for deposits and one payment transaction per group for final payment. On receipt of a completed Booking Form, and subject to availability & deposits, the holiday will be confirmed by a Booking Confirmation and Invoice. Please check both documents carefully as soon as you receive them and contact us immediately if any of the information is incorrect.

2. Payment

A deposit of £100 per person, or full payment if booking within ten weeks of departure, must be paid at the time of booking. We must receive the balance of the holiday cost not less than ten weeks prior to departure. This information is shown on the confirmation Invoice. If we do not receive all payment due (including any surcharge where applicable) in full and on time, we reserve the right to treat your booking as cancelled by you. In this case, the cancellation charges set out in Clause 6 below will be made payable. Balances made by credit card have a 2.5% service charge added to the balance due. Any credit card payments for ski passes bought on arrival also have a 2.5% service charge. Debit cards are accepted and there is no charge for transactions by debit card. All monies that you pay to our authorised trustee or travel agent for your holiday with us will be held on our behalf until we issue our confirmation and Invoice.

3. Your Contract

A binding contract between us, Skibug, a trading division of SnowCrazy Ltd, comes into existence once your deposit or full payment has been received and we despatch our Booking Confirmation and Invoice to you or your travel agent. English law governs this contract and all matters arising out of it. We both agree that any dispute, claim or other matter, which arises out of or in connection with this contract or your holiday will be dealt with by the Courts of England and Wales only. Changes to these booking conditions only apply if agreed by one of our directors in writing.

4. The Cost of your Holiday

Once you have paid your deposit to book your holiday, the price of your holiday is guaranteed against change, except for increases imposed by the UK or foreign government or additional security charges imposed after publication. However, we reserve the right to alter published prices prior to booking and also to withdraw from sale ski passes as necessitated by major currency changes. These items would then be purchased by you in resort. We reserve the right to correct errors in both advertised and confirmed prices. The cost of ski passes sold in resort could vary to allow for currency changes. Please note, changes and errors occasionally occur. You must check the price of your chosen holiday at the time of booking.

5. Changes by You

Please inform us of errors or changes as soon as possible; errors will be corrected & changes made if possible. An amendment fee of £30 per booking is payable together with any costs or charges incurred or imposed by any of our suppliers. If any member of your group is prevented from travelling, that person may be able to transfer their place to someone else (introduced by you) providing we are notified not less than two weeks prior to departure. Where a transfer to a person of your choice can be made, all costs and charges incurred by us/or incurred by any of our suppliers as a result together with an amendment fee of £30 must be paid before the transfer can be effected.

6. Cancellation by You

Should you or any member of your group need to cancel your chosen holiday once it has been confirmed, the group leader must immediately advise us in writing. Your notice of cancellation will only be effective when we have received it in writing at our office. The following charges apply: before 10

weeks prior to departure - deposit only; 10-6 weeks before departure - 40% of the total price; 6-5 weeks by the person(s) cancelling the holiday: insurance premiums, amendment charges, lift passes & ski/board lessons before departure 50% of the total price; 5-3 weeks’ notice 75% of the total price; less than 3 weeks’ notice 100% of the total price. The single room supplement will be charged if a cancellation results in a single room.

7. Insurance

We consider adequate travel insurance to be essential. It is advisable that all guests take out holiday insurance . Please read your policy details carefully. It is your responsibility to ensure that the insurance cover that you purchase is adequate for your particular needs. We do not check your insurance policies.

8. Changes and Cancellation by Us

We must reserve the right to change or even cancel your holiday. Our holidays are planned long in advance and sometimes the ability of our suppliers to deliver changes. A significant change is defined as a change made before departure date, for example a move to lower official classification of accommodation. All other changes are treated as minor. As soon as possible, for a significant change or cancellation we will offer these options if there is sufficient time:

a) accepting the changed arrangements

b) changing to a different holiday with a refund or paying extra price difference

c) cancelling with full refund for all monies paid to us

The above options are not available for minor changes. In all cases our liability for significant changes and cancellation is limited to the above. We cannot pay expenses, costs or losses incurred by you as a result of a change or cancellation. Very rarely, we may be forced by ‘force majeure’ (see Clause 9) to change or terminate your holiday after departure but before the scheduled end of your time away. This is extremely unlikely but if this situation does occur, we regret we will be unable to make any refunds (unless we obtain refunds from suppliers), pay you any compensation or meet any costs or expenses that you incur as a result.

9. Force Majeure

We regret we cannot accept any liability or pay any compensation where the performance or prompt performance of our contractual obligations is prevented or affected by ‘force majeure’. In these Booking Conditions, ‘force majeure’ means any event, which we or the supplier of the service(s) in question could not, even with all due care, foresee or avoid. Such events may include war or threat of war, riot, civil strife, terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, fire and all similar events outside of our control.

10. Our Liability to You

(1) Subject to these booking conditions, we accept responsibility should any member of your party suffer death, personal injury, illness, loss or damage as a result of any failure to perform or improper performance of any part of our contract with you by any of our employees, agents, suppliers or sub-contractors (providing they were at the time carrying out work authorised by us) except in the following situations. We will not be liable where any failure to perform or improper performance of the whole or any part of our contract was due to: - (a) the act(s) and/or omission(s of the person(s) affected or (b) those of a third party not connected with the provision of your holiday and which were unforeseeable or unavoidable or (c) an

event which either ourselves or the supplier of the service(s) in question could not have foresee nor avoided even with due care.

(2) We limit the maximum amount we have to pay you for any and all claims or parts of claims, which do not involve personal injury, illness or death. Except where loss of and/or damage to luggage or personal possessions is concerned or a lower limitation of liability applies to your claim, the maximum amount we will have to pay you for such non personal injury claims if we are found liable to you on any basis is twice the price (excluding insurance premiums and amendment charges) paid by or on behalf of the person(s) affected in total. This maximum amount will only be payable where everything has gone wrong and you have not received any benefit at all from your holiday.

(3) It is a condition of acceptance of liability set out in Clause 10 (1) of these Booking Conditions that you notify us of any claim you and/or any member(s) of your party has in accordance with Clause 11 ‘Complaints and Problems’. Any person(s) to whom any payment is made (and their parent or guardian if that person is under 18 years of age) must also assign to ourselves or our insurers any rights they may have to pursue any third party in connection with the claim. You must provide our insurers and ourselves with all the assistance we may reasonably require.

(4) This Clause 10 is intended to set out our obligations to you as a tour operator in the light of the Package Travel, Package Holidays and Package Tour Regulations 1992. Please note we regret we cannot make any payment to you or any member of your party if the person concerned is not entitled to one from us under these Regulations.

(5) In all cases, our liabilities of air, sea, rail and road carriers and hotelkeepers are limited as if we were carriers/hotel keepers within the applicable international conventions. For all claims which result from international carriage, compensation can only be paid in those situations where the carrier would be obliged to pay compensation under the relevant international convention were a claim made against the carrier in that particular situation

11. Complaints and Problems

In the unlikely event that you have any reason to complain or experience any problems with your holiday whilst away you must immediately inform our representative and the supplier of the service(s) in question. Any verbal notification must be put in writing and given to our representative and the supplier as soon as possible. Until we know about a problem or complaint, we cannot begin to resolve it. Most problems can be dealt with quickly. If you remain dissatisfied, however, you must write to us within 28 days of your return to the UK giving your Booking Reference and full details of your complaint. We regret we cannot accept any liability in relation to any complaint or claim which is not notified entirely in accordance with this clause.

12. Behaviour

When you book with us, you accept responsibility for any damage or loss caused by you or any member of your group. Proper payment for any such damage or loss must be made at the time direct to Skibug or a manager or other supplier. If you fail to do so you must indemnify us against any claims (including legal costs) subsequently made against us as a result of your actions. We expect all clients to have considerations for other people. If, in our opinion or in the opinion of any other person in authority, you or any member of your group behaves in such a way as to cause or be likely to cause danger, annoyance or distress to any other third party or damage to property, we are entitled, without prior notice, to terminate the holiday of the person(s) concerned. In this situation the person(s) concerned will be required to leave their accommodation or other services. We have no further responsibility towards such person(s) including any return travel arrangements. No refunds will be made and we will not pay any expenses or costs incurred as a result of the termination.

13. Conditions of Suppliers

Many of the services which make up your holiday are provided by independent suppliers. Those suppliers provide these services in accordance with their own terms and conditions. Some of these terms and conditions may limit or exclude the supplier’s liability to you, usually in accordance with applicable International Conventions. Copies of relevant parts of these terms and conditions are available upon request from us or the supplier concerned.

14. Special Requests and Medical Problems

If you have any special request you must advise us at the time of booking and clearly note it on your Booking Form. Although we will endeavour to pass any reasonable requests onto the relevant supplier, we regret we cannot guarantee any request will be met. Failure to meet any special request will not be a breach of contract on our part. We regret we cannot accept any conditional bookings, i.e. any booking which is specified to be conditional on the fulfilment of a particular request. All such booking will be treated as ‘standard’ bookings subject to the above provisions on special requests. If you or any member of your group has a medical problem or disability which may affect your holiday, please advise us before you confirm your booking so that we can advise as to the suitability of the chosen arrangements. In any event, you must give us full details in writing at the time of booking. If we feel unable to properly accommodate the particular needs of the person concerned, we reserve the right to decline/cancel their reservation.

15. Transfer Service

Free airport and station transfers are subject to conditions. Please plan your outgoing flights to arrive in the afternoon at the following airports in order of preference: Chambery; Lyon; Grenoble; Geneva. Return flights should depart in the morning on your day of departure. Transfers are also available from Aime and Bourg St Maurice train stations. We cannot pick up from any other airport or station unless agreed in writing at the time of booking. Free transfers are not guaranteed for flights / train journeys booked outside of the hours suggested above. We reserve the right to request that you wait a short while for pick-up at the airport/ station and to drop you off earlier than check-in if necessary to fit within our transfer schedule, however every effort will be made to ensure you the most convenient transfer possible.

16. Access to the Chalet

Access to the Chalet is from 4pm on your date of arrival to 10am on your departure date. This is to allow us to prepare the chalet properly for your arrival or the arrival of the following guests.

17. Passports, Visas and Health Requirements

A full British passport presently takes four weeks to obtain. Requirements may change and you must check the up to date position in good time before departure. Information on health is contained in the Department of Health leaflet, T4 (Health Advice for Travellers) available from your local Department of Health office and most Post Offices. For European holidays you should obtain a completed and issued E111 card (details in leaflet T4 referred to above) prior to departure. British citizens require a full 10-year passport. It is your responsibility to ensure that you are in possession of all necessary travel and health documents prior to departure. All costs incurred in obtaining such documentation must be paid by you. We regret we cannot accept any liability if you are refused entry onto any transport or into any country due to the failure on your part to carry correct documentation. If you or any member of your party is not a British citizen, or holds a non-British passport, you must check passport and visa requirements with the Embassy or Consulate of the country(ies) to or through which you are intending to travel. If failure to have any necessary travel or other documents results in fines surcharges or other financial penalty being imposed on us, you will be responsible for reimbursing us accordingly.

18. Website Accuracy

Please note the information and prices shown in this website may have changed by the time you come to book your holiday. Whilst every effort is made to ensure the accuracy of the website and prices, regrettably errors occasionally do occur. You must therefore ensure you check all details of your chosen holiday (including the price) with us at the time of booking.

The website is our sole responsibility. It is not issued on behalf of and does not commit any independent organisation/carriers whose services are featured in it.

19. Delay

Guests will normally receive the normal airline complimentary catering and accommodation depending on the length of delay. We cannot provide any assistance or accept any liability in the event of delay. In the event of a delay affecting our transfer service, providing we have taken due care to ensure timliness, we cannot provide any assistance or accept any liability.

20. Safety Standards

Please note the requirements and standards of the country in which any services which make up your holiday are provided which apply to those services, which are not those of the UK. As a general rule these requirements will not be the same as the UK and may be lower.

21. No Snow Arrangements

In the unlikely event of the resort being closed due to insufficient snow, the company will if reasonably possible transport guests to the nearest available skiing. Any difference in lift pass price will need to be met by the guest (some insurance companies will reimburse the difference; please check your policy).

22. Ski Hosting Service

The ski hosts are not instructors. Guests are responsible for assessing their own capabilities and participate in ski hosting at their own risk. There is no obligation by the ski host to escort a guest to easier terrain or to the base of the ski lift if requested by the guest. The Ski Host is within their right to decline the Ski Hosting service to guests whom they feel will put other guests in danger or who do not ski / board to the standard required to take part in Ski Hosting (competent red run skiers / boarders). Children under the age of 16 will not be taken ski hosting without a parent or guardian present. Guests using snowblades without quick release bindings will not be permitted to take part in Ski Hosting. Ski Hosting is restricted to runs that are open and within the secure area of the resort. It is the guest’s responsibility to ensure that they are aware of the standard of the proposed route. The Ski Hosting service is dependent on safety, numbers and conditions and the Ski Host’s decision is final. Ski Hosting is free of charge and is subject to local regulations. We reserve the right to withdraw this service at any time. We do not accept responsibility for accidents or injuries incurred whilst skiing or boarding with our Ski Host.

Before completing your booking please read our booking conditions

Skibug 2008. Skibug is trading division of Snowcrazy Ltd. Registered in England No 05459013. Registered address:55 Lancaster Drive, East Grinstead, West Sussex, RH19 3XJ.